Cancellation Policy:

• Cancel 24 hours before your appointment to avoid charges.

• Cancelling less than 24 hours ahead will result in a fee of 50% of the service cost.

No-Show Policy:

• Not showing up without notice incurs a 100% service cost charge.

• After two no-shows, you'll need to prepay for future services.

Rescheduling Policy:

• Reschedule at least 24 hours in advance to avoid fees, subject to availability.

Late Arrivals:

• Arriving over 20 minutes late may lead to shortened or rescheduled services.

• Very late arrivals will be considered no-shows.

Exceptions:

• We may waive fees for emergencies, at our discretion.

Notification Methods:

• To cancel or reschedule, use the Acuity link or email kerri@skinsimple.ca. Texts and social media messages are not accepted.

Refund Policy for Members:

• Less than 24-hour cancellations incur a 50% charge; rescheduling is possible within the membership month.

• No-show membership services are charged 100%; you can rebook within the membership month for another $125 and retain full benefits.

Acknowledgment:

• By booking, you agree to these terms.