Skin Simple Rescheduling, Cancellation and No-Show Policies
Cancellation Policy:
Cancel 24 hours before your appointment to avoid charges.
Cancelling less than 24 hours ahead will result in a fee of 50% of the service cost.
No-Show Policy:
Not showing up without notice incurs a 100% service cost charge.
After two no-shows, you'll need to prepay for future services.
Rescheduling Policy:
Reschedule at least 24 hours in advance to avoid fees, subject to availability.
Late Arrivals:
Arriving over 20 minutes late may lead to shortened or rescheduled services.
Very late arrivals will be considered no-shows.
Exceptions:
We may waive fees for emergencies, at our discretion.
Notification Methods:
To cancel or reschedule, use the Acuity link or email kerri@skinsimple.ca. Texts and social media messages are not accepted.
Refund Policy for Members:
Less than 24-hour cancellations incur a 50% charge; rescheduling is possible within the membership month.
No-show membership services are charged 100%; you can rebook within the membership month for another $125 and retain full benefits.
Acknowledgment:
By booking, you agree to these terms.